The process Ordering
Ordering pizza for delivery usually involves contacting a local pizza restaurant or chain by telephone or online. Online ordering has gained popularity in countries with high Internet usage such as the United States
, where most pizza chains now offer online menus and instant ordering. Time guarantees
Pizzerias will often incorporate a time guarantee or a promise delivery within a predetermined period of time, perhaps specifying that late deliveries will be free of charge.
For example, Domino's Pizza had a commercial campaign in the 1980s and early 1990s promising, "30 minutes or it's free." This practice was discontinued in 1993 due to a number of lawsuits arising from accidents caused by hurried delivery drivers.
Now, pizzerias will commonly state to the customer an approximate time frame for a delivery, without making any guarantees as to the actual delivery time. In early 2008, Domino's introduced the "You Got 30 Minutes," which is not a promise or guarantee, but a goal that Domino's strives for. Hotbags A typical heated pizza bag, with a plug at the bottom. Bags used to keep pizza hot while being transported are commonly referred to as hotbags
or hot bags
Hotbags are thermal bags
, typically made of vinyl
, or Cordura
, that passively retain heat.
Material choice affects cost, durability, and condensation.
Heated bags supply added heat through insertion of externally-heated disks, electrical heating elements
, or pellets heated by induction
from electrically generated magnetic waves
. Pizza boxes
For computer case designs with a pizza box shape, see pizza box form factor
. The most common pizza box is a square cardboard box
in which a pizza is packaged for take-out or pizza delivery. Pizza boxes are often emblazoned with the logo of the pizza company from which they come. However, some smaller restaurants will use boxes with a generic image. Pizza boxes are not accepted by most municipal recycling programs
because food is often stuck to the box itself. Boxes are thus commonly thrown away with household garbage
; a more environmentally friendly disposal option that has been proposed is a form of backyard composting
for pizza boxes, but it has been found that even newspapers if left in sections can take 20 years to decompose.
Original designs for pizza boxes were patented since at least 1968. Delivery charges
For decades, "free delivery" was a popular slogan for almost all pizza stores.
In Australia the habit of a gratuity depends solely on the temperament of the customer, but wages paid for a driver exceed the wages in other countries; even with the restaurant industry being a very cut-throat business. A portion of the delivery charge is given to the driver as the store is required to reimburse the driver for the use of a personal vehicle.
Domino's Pizza is credited with popularizing free pizza delivery in the United States.
Pizza Hut began experimenting in 1999 with a 50-cent delivery charge in ten stores in the Dallas-Fort Worth area.
By the summer of 2001 it was implemented in 95% of its 1,749 company-owned restaurants in the U.S., and in a smaller number of its 5,250 franchisee-owned restaurants.
By 2002, a small percentage of stores owned or franchised by U.S. pizza companies Domino's and Papa John's were also charging delivery fees of 50 cents to $1.50, and some of Little Caesar's franchisees charged delivery fees.
In 2005, Papa John's implemented delivery charges in the majority of its company-owned stores to increase profits.
Domino's credits delivery charges as a way to adjust for variable ingredient, energy, and labor costs without adjusting menu prices. Tipping
In some countries, it's common to tip
the pizza deliverer with an optional gratuity upon paying for the order.
In Canada and the United States, tipping for pizza delivery is customary. Opinions on appropriate amounts vary widely, with news articles typically suggesting around 15% of the bill or at least $3.
Slightly more is suggested for deliveries in inclement weather or relatively distant deliveries.
The Original Tipping Page website,
cited by a few dozen news sources, suggests $1–2 for short distances, $2–3 for longer distances, and $5 or more for large orders.
U.S. deliverers may be employees or independent contractors
Employees are legally obligated to report tips to their employer for income tax purposes, while independent contractors, who may charge a per-delivery fee to a restaurant, are legally obligated to report tips to the Internal Revenue Service
and New Zealand
, tipping for pizza delivery is rare and not customary, and hourly wages for deliverers are considered relatively high.
Prices for delivery orders are typically higher than for carryout orders, and "free delivery" cannot be advertised if carryout pricing is lower.  Hazards
Pizza delivery, by its nature, can pose risks for those engaged in it, as they are required to go to the homes of strangers, in unfamiliar neighborhoods. In the U.S., pizza delivery persons have been subjected to assault, robbery, and sometimes raped or killed on the job.
The United States Bureau of Labor Statistics
, which categorizes pizza delivery drivers and taxicab
drivers as "drivers-sales workers," ranked it the fifth most dangerous job category.
In 2004, Pizza Hut fired a delivery person who shot and killed a robber while on the job, citing its company policy against employees carrying weapons.
Other national chains such as Domino's also prohibit carrying weapons, though many independent pizzerias allow delivery persons to carry weapons in a legal manner.
Employer restrictions on carrying weapons is a controversial issue in the U.S., where most states in the U.S. allow most citizens to carry concealed weapons in many circumstances.